FAQ – Frequently Asked Questions
1. What exactly does “refurbishment” mean for a hydraulic pump?
Remanufactured means that the pump has been technically inspected, disassembled, cleaned, and reassembled using new replacement parts. It functions like a new unit but is significantly more cost-effective.
2. Which brands and models do you carry?
We offer a wide range of pumps and motors, particularly for machines from Asian manufacturers such as Kawasaki, Komatsu, Doosan, and Nachi, as well as Rexroth and Linde.
3. Do you also sell new hydraulic pumps?
Indeed. We supply pumps and motors from most of the well-known brands of the world
4. For which machines are your pumps suitable?
Our pumps are suitable for construction machinery, industrial equipment, and stationary hydraulic systems.
5. How can I find out if a used pump fits my machine?
Provide us with the pump type, serial number, or machine details. We will check compatibility and suggest suitable solutions.
6. How can I order a pump or spare part from you?
You can contact us by phone, email, or via the contact form on our website. We will be happy to prepare an individual offer for you.
7. How fast are delivery times?
Stock items are usually shipped within 1–3 working days. For non-stock items, we will inform you of the delivery time immediately.
8. Do you also ship abroad?
Yes, we deliver throughout Europe. Shipping costs and delivery times vary depending on the destination.
9. Can I pick up the parts myself?
Yes, collection is possible by prior appointment.
10. Do you also offer repairs?
Yes, we professionally repair selected pump types. Please contact us with details about your unit.
11. What does a fault diagnosis or consultation cost?
Short telephone consultations are free of charge. For more in-depth technical analysis or on-site service, we provide an individual quotation.
12. Do you offer on-site problem analysis?
In the Hesse region and surrounding areas, we offer on-site visits. For more distant locations, we will find an individual solution.
13. Do you support the development of new hydraulic systems?
Yes. We advise you on the selection of components, system design, and support you through to implementation.
14. What if I don’t know the exact type designation of my pump?
Send us photos or machine details. Our experts will help you identify it.
15. Can your pumps be used as a replacement for OEM products?
Yes. Our remanufactured pumps match the performance and connection dimensions of the original product.
16. How do your pumps differ from new products?
The main difference is the price. Our pumps are technically flawless but significantly cheaper than OEM new parts.
17. Which spare parts do you offer?
We supply a wide selection of new parts: pistons, seal kits, valve plates, shafts, and much more – for many models and brands.
18. How do I find the right part for my pump?
The best way is to send us the type designation or photos of your pump. We are happy to assist you in selecting the right part.
19. Do you also purchase used or defective hydraulic pumps?
Yes. We buy your used or defective axial or radial piston pumps – regardless of their condition.
20. Is there a warranty on remanufactured pumps?
Yes. We offer a warranty depending on the unit. Details will be provided with the offer.
21. Can I return the pump if it doesn’t fit?
Returns are possible within our return policy, provided the pump is unused and undamaged.
